2 years and counting to get my meter working again at your end (it worked for a month!)…any dates (estimates below are vague measured in terms of years…) when SMETS migration happens ?
I’m a member of the smart team and I’ve had a look into your account and communications history.
I can see that you have SMETS1 meters that operate on the ‘CGI’ network. We previously had a contract with CGI meaning that we could communicate with all smart meters on that network, although this contract expired on 03/04/2020. We had sent an email about this in February of this year. The reason for this is that all SMETS1 meters are currently being migrated across to the SMETS2 network, meaning that we’ll soon be able to read your meter via the SMETS2 network.
Apologies that from the previous threads you were informed that we can currently read your meter and for this miscommunication, we’ve added a £10 goodwill credit to your account.
In the meantime, we’ll need manual readings until your meter is migrated to the new network. This work is being done over the next year and we’ll let you know once we can read your meter again.
Apologies once more and please let me know if you have any further questions.