notify my old supplier

Hi im just wondering if you have given my old supplier my meter reading yet as i want to chase them for a refund of monies owed . Thanks i swittched on the 28 nov

When I switched it took my last supplier 6 weeks to refund, I believe closing/start readings have to be verified hence the time delay.

Hi @Niknat , if you send over reads to us we send them over to your previous supplier. Here’s our help article on the whole final bill process:

@Scudo is correct, it will take between 5-6 weeks for your prev supplier to issue you your final bill.