Odd meter readings


My bulb account shows that on the 10th of each month my smart meter submits a single gas reading but three electricity meter readings. Not only that but about two weeks ago I adjusted my settings to send readings every 30 minutes, but the account still only shows readings on the 10th of each month for electricity and random dates for gas.

Any explanation?

Hi @icowden :wave:

It looks like the email you have used on your community profile does not match one used for a Bulb account. Therefore I wasn’t able to have a look at your account for you.

It does sound like there are some issues with your smart readings that we need to address, so would you be able to drop us an email at help@bulb.co.uk so we can look into this for you?

-Luke :bulb: