Old account

Hi I’ve recently cancelled an account with you and set up a new one, on my old account I was in a lot of credit with yourselves and was told I would receive a refund within a few days to the bank account you had on file. I’m still waiting for this refund and it has been about a month now could you please help me and see when we will be getting this refund. The address for the old account is 73A Mill Lane CH44 5UB

Hi @hollie8125, my colleague James refunded the outstanding credit for 73A Mill Lane CH44 5UB. I don’t know if it was a coincidence that he refunded you on the same day you posted or if your nudge helped. Either way, thank you for your patience and understanding, and let us know if there are any other issues.