I’ve got a friend switching to Bulb. They wanted to switch both their gas and electricity.
They received an email from Bulb stating: “Your old supplier has objected to your electricity switch”.
Later the same day they received a second email from Bulb stating: “Your switch has been cancelled”.
My friend didn’t have any time to contact their supplier (EDF) between the two emails. They have since spoken to EDF who have stated it’s their standard practice to object to all switches as they’ve had too many customers who switch because they don’t want pay. However, they’ve stated that they will now allow the switch to go through.
In the meantime, my friend’s Bulb account is just showing Gas at the moment. Do they need to do anything to get Electricity added? I’m concerned that they will get disheartened by what was sold to them as “Only 2 minutes to switch and we’ll take care of the rest” which already seems to not be the case.
Can I also suggest that, from an operational point of view, you give it at least a day between the “your old supplier has objected” and “your switch has been cancelled” emails? Giving potential customers less than a day to sort things out doesn’t seem reasonable.