Old supplier says you have not sent them final reading yet?

Hello

I have switched over to you last month and my old supplier (EDF) say they are still waiting for the final meter readings from you in order to issue a final bill. I supplied you with the readings last month. Can you please look into this urgently as I have a sum of money they will not refund until this happens.

Regards
Dean

Hi Dean,

Thanks for getting in touch. Looking at your account I can see that we sent your readings over on the 26th when your supply started with us.
It can take up to 6 weeks from your supply start date (26/11/17) with us until you receive your final bill from your old supplier. This is because when we send off the readings, there are two rounds of third party verification before your previous supplier gets them. It is likely that the readings are still being processed.

But if you haven’t received a final bill in the next few weeks, do let us know so we can chase this up for you and make sure you get your credit refunded as soon as possible.

Let me know if you have any questions!