Old supplier

Hi my old supplier is saying that they haven’t received the final meter readings for my gas and electric.
As such I am finding it hard to reclaim the £190 I was in credit with them.
They are saying that it hasn’t been sent by Bulb.
I also emailed them the final readings myself.
Is there a time scale for the readings to be sent?

@Wrogan_1 It can take up to 6 weeks for the readings to get sent to your previous supplier. If you haven’t had this over the next few weeks, let us know and we can help out :slight_smile: