Old supplier

Hi our old supplier has said they haven’t had the closing electric reading from you but have had the gas, they say they can’t process our refund until they have it. Can you please resend the electric to them?

Both elec & gas readings are sent to a 3rd party for verification (Ofgem regulations), once confirmed it is sent to both companies who can then action the final readings. This can take up to 6 weeks.