Ombudsman - bulb ignoring ruling

Hi, we had our case referred to the ombudsman and bulb out in a robust defence, however, as was clear to any fair minded person, bulbs position was entirely unreasonable.

The ombudsman found in our favour on each complaint and REQUIRED bulb to get in touch with us to fix or swap out the non working single rate smart meters and credit out account for the vastly overcharged electricity. Six weeks later, we have heard nothing!

What do we have to do to get bulb to do not only the right thing but the instructed by the ombudsman thing!

Hi @jrailson,

Thanks for reaching out and welcome to Bulb’s community.

I’ve taken a look into the ongoing complaint with the Ombudsman, and this is still being worked on within our complaints department. We’ll be in touch with the resolution as soon as we can, but I want to reassure you that this is still being investigated.

Let me know if you have any questions about this and I’ll be happy to help.

Freya :bulb: