On Economy 7, but meter now only shows one rate?

I switched to Bulb (dual fuel)in June, and have been supplying meter readings regularly from my Smart meters, as Bulb can’t read them remotely. I’m on Economy 7 and, until last week, I was able to read both night and day readings (press 6 on keypad until ‘IMP R01’ show, press again for ‘IMP R02’, etc). Now, only the ‘IMP R01’ is available.

Has something changed?

No problems with gas meter readings.

Hi there @atricen that sounds rather odd. We haven’t done anything to change that meter, as we can’t communicate with it remotely, and no one else should be able to either so there shouldn’t be any way that the meter can be stopped from recording on both registers. If this keeps happening (i.e. if you still can’t get the two readings out today) then it might be that your meter is broken, in which case we can send someone out to repair or replace it for you. That can be booked in over the phone if you give us a ring on 0300 30 30 635 from 9:00 to 18:00 Monday to Friday