One off payments

Hi, could you tell me how to make a one off payment? because the option is no longer on my account

Making a one-off payment is super easy, simply sign in to your Bulb account click ‘Payments & Statements’ and then when it displays your current balance there should be a button underneath that says Make a top-up payment Click on this and it will allow you to choose the amount of the one-off payment. This will then come off the card/ bank account associated with the account. If you want to make a one-off payment with a different card give us a call on 0300 303 0635 between the hours of 0900 and 1800. Hope that helps.

I’ve been topping up that way for a while now but the problem is that the option has gone off my account, do you know why?

@gary4964 I think it sounds like your account is in credit and therefore will not let you make a top-up payment. That feature is only available when rectifying debt on the account.