I appreciate that this is probably best answered by way of a telephone call to Bulb but they appear to be closed at the weekend. I have attempted to join Bulb today using a referral link from a friend.
I have entered all of my details including that I have a smart pre-payment meter with another provider and how much I spend monthly on gas and electricity. The site recognised that I had a smart pre-pay meter and advised that I would be changed to direct debit (absolutely fine as this is what I want). I entered all of my debit card information and hit ‘complete my switch’ and then a pop up was displayed advising me that I needed to select ‘direct debit’ to get a more accurate estimate. I clicked on the link and did so and the estimated monthly cost altered very minimally (despite my current energy company being entered as a smart pre-payment provider) I then went through and ensured my other details were still entered and then clicked ‘Complete my switch’ again. The same pop-up was displayed.
Is this a common issue that anyone else has come across? I don’t think my request has gone through. Are those of us with smart pre-payment meters not meant to sign up online?
Any advice the community could give would be welcomed.