Only £4 emergency credit left and no top up card

2 weeks ago had new smart payg fitted no top up now for my electric on my app or online

Online is saying (you can’t top you online right now) so top with a smart top up card at any pay point. Not had any top up card sent to me for electric or gas ?

Been like this now for 2 days

Now down to my last £4 emergency card how can I top you

Gas top up is fine

I can’t post a link but Google ‘Bulb emergency help’ or check out the Help pages on the Bulb website.

There’s a number you can call and details about the emergency email address.