only showing credit of 6.53 could you tell me why

have gone on to emergency was 9 pence left on meter , just put 20 pounds on it , only showing credit of 6.53 could you tell me why

have gone on to emergency was 9 pence left on meter , just put 20 pounds on it , only showing credit of 6.53 could you tell me why

Does this article answer your query: https://help.bulb.co.uk/hc/en-us/articles/360019944871-Why-is-there-less-credit-on-my-prepay-meter-than-the-amount-I-topped-up-

Possibly you haven’t topped for a while but in between the top up you still would by paying daily standing charges.