I must admit, kinda neglected to bother looking at it. We got a smart meter installed and I’ve been paying them £60 a month or so for Gas + Electric which was lowered as previously it was £99 and we ended up in credit so just assumed £60 would be about right and the smart meter would sort the rest.
So I log in and see £2264 there in my face.
But wait, it’s £2264 balance, as in… in credit.
I look at the payment history and they haven’t taken any money from the balance since January, right so I’m going to get a big bill when I speak to them most likely. That’s okay.
but the eagle eyed of you will realise £60 a month since Jan2020 isn’t £2264. Well the balance ‘in credit’ in Jan stood at +£151. So about £1400 has appeared from thin air in the form of “statement corrections” but there’s a lot of them. 120.65, 48.69, 71.60, 100.00, 119.78, 115.73, 56.20, 49.03, 90.19, 127.77 etc
I’m talking to them now, all they’re saying is the bill has accrued over time as they have an issue with our meter readings. So will get a bill for energy used since Jan, which should be less than £2264…
Very strange. What do I do now if this bill comes through tomorrow and it’s significantly less than the £2264? I mean in theory, I think it’s very unlikely we have used £226 a month so it’s possible even after this bill comes in we’re going to be +£1000 still…
Only thing I can think they’ve done is when they installed the smart meter, someone put a value in wrong somehow which made them think they owed me loads of money. So perhaps they will just end up correcting that mistake