I’m coming over from OVO. We had a smart meter. But it took up pointless space so I unplugged it. No idea where it is now. I can get an electric reading as we have PV panels and have a separate meter for electricity but no idea what the gas is. No way I can submit a reading. The old gas meter outside no longer operational.
@GDW when you say the old gas meter is no longer operational - you should be able to “wake it up” by pressing some of the buttons on it.
The smart in-home display isn’t a meter - either the old one should work or they’ll have replaced it with another gas meter. If you can’t get anything to pop-up on the screen, would you be able to send in a picture of it?