Opening readings

Edf adviseus that you have not given them our opening meter readings. They are not therefore able to send us a final bill can you please look into this and advise edf accordingly thanks Clifford marks

Hey @clifford41 . Thanks for getting in touch.

We sent both your readings to your old supplier on your supply start date, 12th June, but it’s normal for the reads to take around 6 weeks to reach the old supplier, as they go through various third parties from both sides to be validated.

The gas and electricity industries operate separately, so it’s possible they can arrive at different times.

Usually the final bill takes around 6 weeks from the switch date to be sent out by the old supplier, so don’t worry that you’ve not had it yet!

Do get in touch if you’ve still not had it by 24th June and we’ll look into it.