Out of emergency credit

Hi I have run out of emergency credit on my gas,you gave me the address of 2 different shops to try with the £10 you kindly put on for me but neither transaction worked

Hi I have run out of emergency credit on my gas,you gave me the address of 2 different shops to try with the £10 you kindly put on for me but neither transaction worked

I’m not familair with pre-payment, but looking at the process in this Bulb article https://help.bulb.co.uk/hc/en-us/articles/360006207791-How-do-I-activate-my-emergency-credit- you don’t have to go to a shop to top up?