This is a complaint - please log and respond accordingly
I have cancelled the direct debit after I found you in breach of our contract for supply of gas and electricity to my property.
You failed to notify me of your intent to hike the direct debit payment, contrary to both your terms and conditions and the Direct Debit Guarantee, the terms of which you are obligated to comply with.
Our agreement was for a monthly payment of £71.87 to be made on the first day of each month. Yesterday, I discovered that you had taken it upon yourself to attempt to charge my account to the tune of £107.86 - despite failing to provide the requisite 10 days notice and ignoring the fact that my account was in credit in excess of £44.
In this situation, and with access to your company unavailable for the weekend, I took the only course of action I had at my disposal to remedy the situation, I cancelled the direct debit to prevent your unscrupulous company from fraudulently accessing funds that you have no lawful claim to.
This morning, with a view to keeping my account in good standing, I have applied a debit card payment for £71.87.
I wish to make it clear to you that I do not consent to being used as a free line of credit to support you company’s cash flow or international expansion plans. If you company needs a loan, you should go to the market, like every other company, or consider a scheme of interest payments for when my money is sitting in your account.
A contract is not a one-way device. As such, I am holding you in breach of said contract and am taking action to ensure I am not to be abused by your malpractice.
As you have abused my trust - as well as your obligation to abide by the direct debit guarantee - I shall continue to fund my account by debit card until such time as you undertake to not help yourself to my money without consent. I will make sure that you are paid what is owed, but if you cannot be trusted to operate a fair direct debit scheme, then I will not participate.
I suggest an apology is required. Please indicate steps you will take to restore the broken trust and how you intend to ensure compliance in future.
At this point, we can discuss reinstatement of direct debit payments.