Moved into new flat joined bulb. Paid bills on time every month. We get an email saying for one month alone our bill is £900+ when we live in a one bedroom flat with the kitchen in the living room.
Been calling, emailing and using the online chat since last November. Spoke to about 20 members of staff, all taking the case on but never helping or replying once call ended. We have been contacting bulb and the only time they have contacted us is when we didn’t pay out bill.
Still phoning every week (still nee staff taking on case) but bulb have sent us a letter saying they have been contacting us for 5 weeks and we haven’t responded when we literally called a few days ago. We re receiving letters that our details are being sent to debt collectors and our credit will be effected. Majorly unfair as we have been trying to resolve the issue since NOVEMBER!! We moved into this flat to save for a house a so far bulb has ruined it all for us within the space of a year…
Been told different excuses to why our bill is so high and we are waiting for around 6 manager call backs and about 20 staff call backs, 20+ emails to be replied to and I have emailed the complaints email (no reply as per). Would never use bulb again they don’t care for their customers and they are causing so much stress to us. They only contact when they want money!!!