Over estimated which had my my account in debit by £15

Hi please can someone at bulb contact me. You are over estimating my gas and electric , I may have missed a few days after the reading this month as away.

I have looked at the readings and iv used less than.last month but somehow I have been charged more and in debit

Your closed at the moment until the new year I assume ? Or Monday ?

You can find the holiday dates by using the help button.
If you missed the readings date then they will use estimates, they wont take any more money although your statement will appear higher than normal, when you next submit readings it will balance out.
Dont confuse the statement with you dd payment.