Hello Bulb! Thieves!!
Seeing as you’ve not replied to my email and I have discovered you are in fact going into administration, I thought I’d try on here to see if this will get a response from you!
I have cancelled my direct debit with you and I have taken legal advice on my next steps!
I am shocked to see all the comments on here and how many people you have ripped off! Why on earth would anyone need to have hundreds of pounds tied up in your company because you ‘think’ we might use alot over winter?? Most of us can’t afford that and after the last couple of years most people’s situations are much worse!
Your actions of late are vile and after taking a closer look at all my bills with you I can see a trend of money being built up in my account then all of a sudden a larger bill comes through to wipe the credit then you increase the direct debit!! I will be pointing this out to my legal team!
To remind you, here is a copy of my complaint sent to you, which you acknowledged on the 4th October …
I am writing to complain & to express my absolute disgust that you have changed my monthly payments to an extortionate figure without my specific consent!
I cannot pay this amount monthly & I do not have this money in my bank to pay it!
I am on a low income due to not being able to work, I am disabled & am in the support group of ESA.
I do not agree with the amount of energy you say I have used as it does not reflect my true actual usage.
Nothing has changed here, no extra electronic equipment & the only thing run on gas is my hot water & heating. I’ve not used any extra & have only just put the heating on for half a day last week which is the first time in months. So I do not understand how you say I’ve used over double of what I normally use over the last month?
It makes no sense!
My July & August bills were £70 odd but my September bill is £162.71 so how can that be right when my usage has not changed??
My normal monthly payments are £95 a month which I feel is plenty enough to cover most if not all of my energy bills! There is only myself & my son living here!
So how can you justify asking me to pay over double that, just to keep money in your company to cover what you ‘think’ I might use over winter?
I cannot afford this!
If I do use any more than I pay for then I will make a separate payment to cover the bill … as long as I am satisfied that I am not being ripped off by you … right now I feel I am & I shall be looking into this further!
I have just updated my meter readings on my account.
For your convenience the Meter readings as of today, 4th October are:
Gas - 04528
Electric - 13036
As I can see from my account, you have already requested the £190.03 from my bank on the 29th September which I have not agreed to and I do not have the funds in my bank to pay this!!
My payment date is the 5th not the 29th.
Please return this payment immediately & if I get charged by my bank due to this then I will pass that onto you too!
I believe your actions are illegal so I am seeking legal advice!
** Payment now taken so I am now £100 out of pocket & used my overdraft!! **
I have been very poorly over the last month plus had to deal with a bereavement so I have not been able to get in touch until now. I do not always check emails or my account so I feel I have not been given enough notice of this massive change in payment amount.
I do not have enough income to have lots of money tied up in my bulb account so I can only pay £95 a month.
Can you please send me a detailed report of my energy usage for the last 3 months as I would like to check everything?
Can you please also point out where & how this apparent massive jump in usage occurred?
I do understand that all companies are increasing prices of energy but this is too much & I cannot afford it.
I look forward to hearing from you.
** Still no response! **
So now you have £98 in my account as ‘credit’ which you stole from my bank account! This money can now go towards what I use this month, then you can close my account, remove all my details from your systems and never contact me ever again!! You can deal with my solicitor!
You can’t just steal money from your customers and expect us all to be happy about it!
I hope you at least have the decency to pay back all the customers you have stolen from. Think about the old people, the disabled, the kids and everyone else that your actions will have affected! Absolutely shameful!