Overestimated bill

I have had a good amount of credit in my account, I’ve reduced my payments and then I’ve had an email this morning to say I’ve used £168.00 of energy! Absolutely ridiculous how can I have this looked into your website is not helpful at all

Hi @Laura23 We would prob need a bit more info. First of all, have you submitted actual readings when you received the monthly reminder or are they estimated bills?

are they estimated bills?

The thread title says “Overestimated bill”.

It does amuse me when people get all worked up over a large estimated bill, when it is after all, only estimated …

I have had a good amount of credit in my account, I’ve reduced my payments and then I’ve had an email this morning to say I’ve used £168.00 of energy! Absolutely ridiculous how can I have this looked into your website is not helpful at all

Could you please explain how Bulb’s web is not helpful?