When I moved into my flat the previous owners had Bulb and I just took that over. I was going to switch as the estimated cost was over £100 a month which was way too high, I spoke to an adviser and ended up reducing my monthly payments to £50. I used £68 during December when I had the heating cranked up, so left the payment as it was because I thought it was fair to assume I’d use a lot less between March to October.
I didn’t submit a reading in March or April as after the last reading they said every 3 months is fine. However last week I received an email saying my monthly bill is going from £50 to £99 to cover my debit of £186. So I submitted my meter readings and Bulb ended up crediting me £54 because they over estimated my usage, I’m now currently £32 in debit. However I am still unable to lower my monthly bill to less than £89?
I feel considering I moved in right before winter started, I was always going to be in a bit of debit by this point and £32 seems reasonable. I think I will easily have that debit paid off by August if I stick with £50 per month. Then as it gets colder again at the end of October I will look at slightly increasing my payments if needed. (I was only using around £70 per month in the winter)
How can I get Bulb to review my estimated usage and revert my monthly payments back to what it was? I’ve tried twice with no luck at all so I’ve had to cancel my direct debit. I’m happy to pay a fair monthly amount but £89 is completely unreasonable, especially when money is tight at the moment. My debit is only £32 which I’m 100% confident I will pay off in the next 2-3 months if I continue at £50 per month.