Paper bill

Any way to request a paper bill / summary of usage? Required as a utility bill for proof of address. Thanks

Yes, request it using any of the standard contact methods listed via the “Help” link above.

For what it’s worth, all they’ll do is print out and post an exact copy of the PDF that’s available via your account dashboard. Unless you use the worlds worst printer and paper, there will be no detectable difference between that and one you’ve had delivered. Just print it out and hand it over as a delivered utility bill. How will anyone know?

Hi @Sej We are a paperless company so strongly discourage our members from getting paper bill sent out. Of course, there are going to be some people who really need a paper bill, so there are exceptions. As @Hooloovoo said, you can just print off the statement if you need a proof of address.

Yes, request it using any of the standard contact methods listed via the "Help" link above.

For what it’s worth, all they’ll do is print out and post an exact copy of the PDF that’s available via your account dashboard. Unless you use the worlds worst printer and paper, there will be no detectable difference between that and one you’ve had delivered. Just print it out and hand it over as a delivered utility bill. How will anyone know?

The majority of organisations that require evidence of ID/address will not accept print offs from the Internet or emails but must be original copies from a utility company. This drive to encourage people to go 'paperless is affecting people’s ability to establish their identity.

The majority of organisations that require evidence of ID/address will not accept print offs from the Internet or emails but must be original copies from a utility company. This drive to encourage people to go 'paperless is affecting people’s ability to establish their identity.

What source mentions the majority of organisations?

The majority of organisations that require evidence of ID/address will not accept print offs from the Internet or emails but must be original copies from a utility company. This drive to encourage people to go 'paperless is affecting people’s ability to establish their identity.

What source mentions the majority of organisations?

I AM THE SOURCE. As a retired bureaucrat of nearly 40 years experience I can tell you that most government departments, banks and building societies etc will not accept anything which is not an original document unless certified by a solicitor or a commissioner of oaths. Of course sometimes the individual official may exercise his or her discretion (a rare occurrence) and usually only if shouted at and even then there is no guarantee that such a strategy will work. Not everyone owns a printer either-another factor which organisations hardly ever take into account. I also resent organisations such as ‘British’ Telecom charging me every quarter for the dubious ‘privilege’ of being billed for the use of their expensive facilities. This drive to go ‘paperless’ never advantages the customer (likewise ‘smart’ meters) but only large corporations who could not care a ha’penny’ so long as they see their profits rise at everybody else’s expense. Also consider another factor-the least advantaged in this society often cannot afford Internet facilities and this policy discriminates against them even more than it does against the rest of the public. With the withdrawal of libraries and their Internet facilities along with High Street banks and cash machines we can see how this is all going!

As a retired bureaucrat of nearly 40 years experience

So you’re quoting at least 35 years experience that’s out of date then.

Also n=1 does not count as evidence.

Genuine question: If I present a home printed utility bill to someone that is

  • produced on a reasonable printer
  • using reasonable paper
  • from a PDF document that is identical to the one that would be used by the company

How will anyone know the difference? There is no difference. We’re not talking certificates with holograms and copy protection, here. It’s just a lousy bill or a bank statement.

Also consider another factor-the least advantaged in this society often cannot afford Internet facilities and this policy discriminates against them even more than it does against the rest of the public. With the withdrawal of libraries and their Internet facilities along with High Street banks and cash machines we can see how this is all going!

This, like much of your other “experience”, is way out of date. Even homeless people have a mobile phone with “internet facilities” these days, because it’s an essential piece of life equipment without which you can’t even apply for a job.

The trouble with “respect your elders” is it doesn’t work when your elders refuse to keep up to date with the progress of modern life.

You voted leave, didn’t you?