Paper statements possible

I suggested my elderly in-laws join bulb which they did, they’re 88/93. They have asked if they can still receive paper statements. Is this possible?

Just bumping this one up as it may have been missed.

You can always request a paper statement if required for proof of address etc. but I’m not sure if you can receive them automatically on dead trees.

Hi @iJimmyC, unfortunately, we do not offer regular paper bills. As @mowcius said we are happy to offer them on a one-off basis for proof of address purposes.

Being paperless is a key part of our mission, making energy simpler, greener and cheaper. It reduces our environmental impact and also allows us to offer cheaper rates.

........ automatically on dead trees.