Pay as you go smart meter credit

Has anyone who has a pay as you go smart meter had there credit taken off them?
Just checked mine and my credit has gone and switched to a estimated bill setting.

I had this. Had to ring up and find out why. Some reason, system or someone had swapped it over. They had to put it back to pre pay setting with money that was already on it.

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I am still waiting for them to switch my meter back to a pay as you go meter.