Pay as you go smart meter

Hello I had my smart meter fitted today when I booked for it to be fitted I asked for my account to be changed to a pay as you go I don’t know if this has been done I can’t see no option to to up

Hey @92009 :wave:

Welcome to Community!

We can look into changing to to smart pay as you go- it takes a couple of days for all the information from the smart meter exchange to come over to us so the account might not be updated yet. Once we have it all and are sure the meters are working correctly and connected to, we can request that it changes mode from credit to Smart PAYG :relaxed:

Can you get in touch with us in a week or so and we can look into that for you? You can send my colleague Natalie an email about it as well and she’ll be able to help

– H :bulb: