Payment cancelled

I finally got the email and now Iv just received this . Unsure why it his has even happened? Promised it on Friday, finally someone got back to me then finally get the email to then have bulb cancel the payment . Can you please look into this

I finally got the email and now Iv just received this . Unsure why it his has even happened? Promised it on Friday, finally someone got back to me then finally get the email to then have bulb cancel the payment . Can you please look into this

You are on a public forum I would suggest you contact the Bulb Team direct as they will have access to your account details which none of us fellow customers will have?