Payment failed

Mum didn’t have enough money she got paid today. Fixing it now.

Top up Payment has been made still pending please update.


From my experience it takes a day or so for a direct debit payment from a bank to actually appear in the recipients account. This not only happens with Bulb it happens with my credit card when I authorise my bank to pay off my credit card.

@Allanr I figured as much I was just in the moment of figuring out what happened.

Hi @ZenMasterStef sounds like your payments have been sorted out, let me know if you need anything else. You can always call on 0300 303 0635 between the hours of 0900 and 1800 if you don’t want to discuss on the community page.