I remember moving to Bulb over two years ago thinking they were a breath of fresh air, easy to contact, competitive pricing and also being able to manage your account online.
After 2 years like many others I have read on the forums, I am looking for a change as I personally am fed up with them constantly increasing my payments although I am around £100 in credit. This month it has gone up from £105 to £147 when my annual projection over the past 2 years is only £94 per month.
Frustrated with the increase I thought I would try to contact Bulb and then been told to use the “Bulbbot” chat, how hopeless that is. After the numerous questions I then joined the queue at about number 50. After around 10 minutes I was at number 1, and then to my surprise went all the way back to number 56!! As you can imagine that was it and thought I would share my frustrations on the forum.
Sadly Bulb has joined many other suppliers and over time fallen away to a poor servicing company, not sure why and if they are having cash flow issues!!
As well as my other things to do this weekend, high on the list is looking for a new energy supplier as this company is definitely not what it was!!