Payment increasing month on month and account in arrears - in spite of Bulb being able to change DD

As above, 3 bed house, 2 adults 3 kids under 6. Somehow Bulb have allowed my account to lapse and now owning ~£500 if not more.

I can’t get astraight answer out of them as to why my account has accumulated so much arrears when I have never missed a payment and always kept the DD amount updated when recommended.

How the hell can I get a straight answer? On a smart meter so it should be bad readings

Hey @dexter.whitmore and welcome to the community :wave: :partying_face:

Your question is very specific and for me to answer I would have to go into a lot of detail about your account which I wouldn’t want to do on a public forum.

I have sent you an email explaining so I hope you can respond and we can discuss this in further detail.

– Robyn :bulb: