Payment taken early??

My DD goes out on the 24th of every month, my account is in credit, yet Bulb have taken a payment of £30 today? Can someone explain please. Thanks

Forgot to say that my monthly DD is far greater than £30 so this amount is odd??

Get on the phone lol

My DD goes out on the 24th of every month, my account is in credit, yet Bulb have taken a payment of £30 today? Can someone explain please. Thanks

With something like this you really need to contact the Bulb Team direct possibly be telephone, details are on this link https://help.bulb.co.uk/hc/en-us/articles/115001240291-How-can-I-get-in-touch-with-Bulb-