Payment taken twice

I moved over in July, I can see you have taken a payment on 17th July, 17th aug and 22 August. Can you explain why please?

Hi @Rudd123,

Ahh I can see what has happened. I believe you changed your payment date to a later date in the month when the payment was already requesting. We do try and warn people about this but occasionally it gets missed.

I’ve refunded one of the payments.

That’s great thank you

No trouble at all, if there’s anything else we can help you with, please do get in touch.