If your account is in enough credit to cover your next payment, the payment won’t automatically be stopped or reduced.
Your payments are an average to cover your annual cost of energy.
You tend to use more energy in the winter, and less in the summer. So, your ideal monthly payment amount would be an average of your winter and summer bills.
Your regular meter readings help ensure you’re being charged the right amount. If your payments look to high or low, we’d tell you in the 'Payments & statements" section.
If you want us to refund credit in your account, we’ll need up to date meter readings and at least one month’s payment in your account.