Payment type

Hello,

I get cash back on my bank account for utilities when paying by direct debit.

It turns out that when I switched to Bulb, I no longer qualify as the monthly payment is made by switch rather than D/D.

Is there any means of changing to Direct Debit or do you process all payments by debit card.

Thanks

They definitely do do Direct Debits as that’s how I’m paying. I believe you should have an option at the bottom of the “Payment details” screen at https://my.bulb.co.uk/dashboard/payment-details to “Edit Payment Details” and setup a direct debit.

Thanks, but there is no option to change it there.

Have found answer here:- https://help.bulb.co.uk/hc/en-us/articles/115001232592-How-can-I-change-my-payments-

You have to call them.

@Snobot, @RichyB, it’s not an option currently shown on the MyBulb pages but you can visit the pages directly to change your payment method.

Their help pages are also a little out of date.

To change to debit card:
https://my.bulb.co.uk/dashboard/payment-details/edit-debit-card
To change to direct debit:
https://my.bulb.co.uk/dashboard/payment-details/edit-direct-debit

Mowcius - thanks- all fixed now.

@Snobot, glad I could help.