My direct debit has been returned. How much will i be charged and can i switch to card payments please ?

Hi @L_Hyde73, if you mean that your direct debit was declined due to insufficient funds in the account it comes out of then the charge is entirely down to your bank.

I’m sure a member of the Bulb team will be able to switch you over to card payments, however if you don’t get any response on this post early tomorrow, you might be best contacting them by phone or via the web chat to request this.

@L_Hyde73 If you could give us a call on 0300 303 0635 then we can get you switched across to another method.