No payment has been taking out of my bank for my monthly payments and I have set up a direct debit my account is now in arrears

In your “Payments and Statements” doesn’t it showing a pending payment?

@Toni21 I can see we did manage to take a payment from your card on the 3rd. Let me know if there is anything else I can help with.

The Direct Debit should be set up ready for the next payment we are due to take.