Payments and payment corrections

Why have I allot of payment corrections and payments keep having to be increased.

Hi @mask157

Thank you for joining the community page :unicorn: :tada:

A statement correction would happen if we get your meter reading after the date that the bill is produced, we would then refund the bill that was taken and take the correct amount.

We recently did a payment review which takes into consideration the price increase and your winter usage. I am going to send you a private message to discuss your payments and you can ask any account specific questions there.

Thanks,
Mel