Payments not being taken or readings

I had a smart meter installed in May 2020 ever since I had the meter installed no readings have been taken (not so smart) Direct debits are being taken every month but no readings or payments being deducted from account balance and I have had zero statements. VERY FRUSTRATING I thought these things were meant to make life easier… what’s going on can’t get through to anyone???

Hi @omaradavid

Welcome to the Community! :wave:

Sorry to hear about the smart meter not sending through reads and creating an issue with the billing.

I can see that you’ve been in touch with us and my colleague has raised a complaint for you, they are going to be working with the billing team to get this sorted as soon as possible.

Thank you for your patience.

Best,
Mel

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