Hi, I would like to keep my payments the same over the 12 month period, rather than paying the extra 20% in the winter. My first payment is due to go out on 18th December 2016 at the higher rate. Please could you change this? Thanks
Sure thing Zoe, I’ve sorted that for you. If you can, it’s a good idea to take regular meter readings over winter in case you use more energy than you expect.