Payments

Not a question, but feedback … please link the app to the payments I make in a more timely way. For example, you took my DD from my account last week but this still isn’t reflected in what I see on the app. Thanks

Hi @Jcs

The DD payments request 7 days before the date taken and then are approved and shown on your balance up to 4 days afterwards.

The payment you made would have started on the 4th August and then was approved on the 14th August, so that’s the delay.

We used to show the payment from the 4th August, but this led to some misleading balances, so we’ve adapted to show it once the payment is completely cleared.

Cheers,
Rob