Why, if you say I have a credit balance of 565, average monthly usage of 103 and monthly payments of 105, do you want me to increase my payments to 165

It’s just a suggestion. You can pay bulb whatever you like by changing the DD.

Why ... do you want me to

I don’t want you to do anything, and neither does any other customer on this customer discussion forum.

It might be better if you ask Bulb?