Please can I use credit to pay my bill for the next 4 months?

Hello,

How can I use credit to pay my bill? I had hoped this would be automatic but I can see I have been charged on direct debit for the last 2 months although i earned £400 in credit

Thanks so much,

Becca

Hi @BeccaEngland45, if you don’t get a quick response on here, giving them a ring (0300 30 30 635) to request this might be easier.

You’re right though, use of excess credit for bills is not performed automatically.

hi why u want take my if you not give energy for my?

hi why u want take my if you not give energy for my?
Has anyone really been far even as decided to use even go want to do look more like?

Thanks Mowcius, I will do

Hi @BeccaEngland45 - Your DD payment remains the same every month regardless of how much credit you have in your account. If you wish to change the DD amount or payment date you can do so in your MyBulb account online. If you find you are building up an excess of credit then you can reduce your monthly payments to use up the credit, keep it as a winter buffer or request a one-off payment via email.

I hope this helps!