before I submitted my meter reading last week I was 100s of £s in credit. That was with your guestimations. The meter readings I submitted were far fewer than you had guestimated, this means I am even more in credit.
Please confirm the amount I am in credit for both gas and electric (separate please).
Then please transfer the FULL amount for each into my bank ASAP.
I am aware that you like to keep a payment’s-worth of credit in the account (just in case), and that you rely on crdit to buy cheaper deals on energy. However, I need the money quite urgently. So please transfer all credit to my bank account.
Please also confirm how long this will take.