Bulb decided to attempt to activate my first generation Smart Meter (installed when with Eon) and ever since my account is a total mess.
Around October I started getting my monthly bill which was then followed, the next day, by a credit and a re-invoice showing ‘read’ values instead of the ‘estimated’ values but only for the gas meter. Bulb has never been able to get an electricity reading from the Smart Meter. I could understand this may have been a ‘teething’ issue and would settle down but this continues and my latest month’s bill was actually an ‘estimated’ bill followed by a credit and then another ‘estimated’ bill the day after!
Another problem has arisen in that, due to Bulb’s attempts to get an electricity reading, they have changed the set-up on the meter from Economy 7 with the two rates to just one rate. This is obviously Bulb’s doing because the meter now shows ‘Varifair’ when the button is pressed.
I am now in a position where I cannot submit readings as my online account demands two readings and it is not possible for me to get two readings!
I have been in e-mail conversation with someone at Bulb and they have been totally useless and don’t seem to comprehend my issues despite several attempts, photos, videos, etc.
I have had enough of Bulb and want to switch but I fear issues with my final bill and not being able to give accurate readings to Bulb and the new supplier and I’m sure I haven’t used the amount of electricity as my bills suggest.
Such a shame because it started so well. I’m just so glad I didn’t go for the £50 recommend a friend promo!
