First time poster.
I’m generally pretty happy with Bulb as an energy supplier but I’ve been really cheesed off with my smart meter install.
Bulb have been upselling having a smart meter installation and being pretty persistent about it for over a year now, so I eventually relented. In Sept I gave up an afternoon and a sub-contracted engineer came out and installed them but the interface to the network was apparently down so he couldn’t finish the configuration. He told me Bulb would sort it out.
Since then I’ve not been able to get anyone at Bulb to take responsibility for completing the work. I’ve been told it might be months and that it will happen when it happens. I’ve clicked the button on the chat page and waited days like a mug. Nothing. Just an IHD left in demo mode.
From where I’m sitting there seem to be no benefits to the customer, the supplier gets to improve their installation stats and meanwhile the readings are still estimated and I’m as far from taking control of my energy consumption as I was before. Considering we all pay for the infrastructure and installation eventually, it seems pretty apparent who is getting the benefits and it’s not me!
I’ve noticed on here numerous gripes about end-user connectivity. Is that a general feeling? Is it about time Bulb started taking provision of the service seriously and invest some time/money in getting the problems sorted?
How about from Bulb’s point of view? Am I being unfair/unrealistic in wanting the service to work like the pre-sales blurb? Is their something behind the scenes you’re not in control of?