Poor opinion of this IHD

sent photo 3/4 days ago and not heard anything

Good morning @Alarmclock,

Sadly I can’t see any pictures in response to Lou’s email. Please can you try replying again? We’ll get back to you as soon as possible.

Many thanks,

Niamh :bulb:

Lou - what email and I sending the photo of my IHD to… I’ve emailed twice and been told that you didn’t get it.

These comment boxes don’t allow to embed images…
Kevin

Hi @Alarmclock,

Lou sent you an email on the 22nd of July titled ‘follow-up to your Bulb community post’. Have you received this? It was sent to the same email address associated with your community account.

Please check through your junk emails. Or try sending an email to help@bulb.co.uk and we will pick this up.

Yours,
Daisy :bulb:

replied to Lou a number of days ago now and not heard anything yet…

Apologies @Alarmclock, Lou has been out of office but will respond as soon as he’s back.

If you have any other questions in the meantime, please do let us know.

Thanks,
Cara :bulb:

Still no reply… how hard can this be to sort out!!

Hi @Alarmclock

Sorry for the delay on this, Lou is back in the office now so I’ve given him a nudge for you. This’ll be sorted out soon :+1:

4 days and still no communication…

Apologies @Alarmclock, would you be able to confirm a date and hour (between 9am and 5pm) that we can attempt the remote commissioning next week? I’ll then get this passed onto Lou so we can get it booked in for you.

All the best,
Megan

Tuesday 31st - please confirm

Hi @Alarmclock,

Lou will confirm via email once this has been processed for you.

– Daisy :bulb: