Hi @Dvec ,
It doesn’t sound like a Bulb fault to be honest. If it’s an ‘old style meter’ there’s no way of turning them off remotely - it’s an in-person/engineer job. It it’s a new style smart meter, then yes, those can be turned off remotely - but Bulb doesn’t yet have integration with the existing SMETS1 meters and only just started trailing the SMETS2: so the only company that can turn your supply off would have been your previous supplier.
It’s probably either a localised power failure (such as the supply cable to your property if it’s not affecting other people) or your meter has failed (which they do do sometimes - such as the main fuse blowing), some ‘scamp’ has turned off the main switch (especially if it is an external meter) or something else - since you’ve already contacted National Grid/your local distributor via 105 (see https://help.bulb.co.uk/hc/en-us/articles/115001228911-What-should-I-do-in-case-of-emergency- ), it’s best to wait to see what they say. At the moment, Bulb do not have any ‘out of hours’ contact details.
I do appreciate this. Thanks for trying to help.
Is it possible that the old supplier has cut off power too early? We decided to leave them after a long line of different mistakes from them. Green star energy used to be great with customer service but we saw this go downhill and left.
Unfortunately Green Star also aren’t open on a weekend.
Alternatively, if it is something like a blown fuse or localised power failure then this is something we can work with. As you say, we shall wait and see what happens with the engineer who should be along soon.