Power use

Got e mail from you today saying I have used 62.20 in power from 30 th Aug. How is this possible the flat was empty until 17th sept that’s the date I moved in. Please get back to me asap

Hi @alan9333 - looks like the £62.20 was calculated using estimates because we didn’t have any readings from you. If you’re able to submit some readings, your next statement will reflect those and we’ll credit back the energy you haven’t used.